How do I care for my pottery?
Great question! All of our pottery is microwave, dishwasher, and oven safe. It’s made to last and fired at a very high temperature (wood fired pieces are fired at 2,300 degrees, and electric pieces reach about 2,200 degrees). Do not put over an open flame. If your piece is bake ware, start in a cold oven. Any piece that has 22k gold is not microwave or dishwasher safe.
For jewelry, take care of it as you would any fine gold piece (after all it's hand painted with 22k gold!). Do not wear in the shower or to sleep.
How is my item shipped?
All items are handled with care and packaged with high quality products and care. All non-pre order items are ready to ship in 1-2 business days. We typically use USPS to ship items. The price of shipping covers handling. When possible we use recycled materials and we ask that you recycle all materials we use to ship.
Do you accept returns?
We love that each piece is unique and because of that unfortunately we do not accept returns. We want you to be happy with your item and, in certain cases, we would be happy to talk about the possibility of returning or exchanging an item. We do not return or exchange seconds. We want you to be happy with your product! Please get in touch with us at firstname.lastname@example.org if the situation is needed. Thank you.
What if my product is damaged?
We very carefully inspect each and every piece before we sell it. We look for chips, cracks, hairline cracks, and other imperfections before selling anything. However, over time your piece might develop an issue; the most common one is a hairline crack or chipping. If you notice one, do not microwave, put it in the oven, or dish wash it.
What is a “second” (“2nd”)?
A second is a piece that isn’t quite right. It might be glaze imperfection, a small chip or crack, or a little warping. If the product is still usable we will sell it at a discounted price.
When are you open?
We hold Kiln Openings that are open to the public two times per year. We will notify our mailing list and post it on our website and social media. We are also open by appointment almost anytime during the year! Email us at email@example.com or give us a call at (336) 260-5095.
Is your pottery food safe?
Yes! All of our pottery is food safe. And it’s microwave, dishwasher, and oven safe (except for any piece with 22k gold).
How do I use care when putting my piece in the oven?
We recommend that you start your dish from a cold oven ie: preheat your oven with your dish in there already so it can gradually increase in temperature. Our wood fired bakeware is fired in the kiln at 2,300 degrees, so it is durable, but you still want to use caution. Never take something from the fridge or freezer and put it directly in the microwave or oven. Let the temperatures acclimate.
Where does your clay come from?
Most of our clay and glaze materials come from STARWorks in Star, North Carolina. We also purchase some materials from Highwater Clays in Asheville, NC. It’s important to us that we use North Carolina clays and materials!
Do you mix your own glazes?
Yes! Curry finds the recipes and mixes all glazes that we use. We use table salt to create our salt glazed pieces.
If you have a question that's not answered here, please get in touch with us at firstname.lastname@example.org.